Cancellation policy

Estuary boat tour, kayak, turtle tour, horseback riding and canopy

• Cancel 24 hours or more before the tour: full refund.
• Cancel less than 24 hours before, or no-show: no refund.

Sport fishing and full-day trips

• Cancel 48 hours or more before the trip: full refund.
• Cancel less than 48 hours before, or no-show: no refund, because transport, boats and meals are reserved for you.

When we cancel

If we cancel because of weather, sea conditions, the tide or any safety reason, you choose: a new date at no cost or a full refund.

Changing the date

You can move your tour to another date for free if you tell us within the same time limits, subject to availability.

Wildlife

Our tours visit wild animals in their natural habitat. Sightings are likely but never guaranteed, so a tour without a specific animal is not refunded.

How refunds are made

Refunds go back through the same payment method: card payments through Tilopay to the same card, and SINPE Móvil payments by SINPE Móvil. Card refunds can take a few business days to appear, depending on your bank.

To cancel or change a booking, write to us on WhatsApp at +506 8926-2445 or by email at conchitatamarindo@gmail.com with your booking reference.