Terms and conditions

Bookings

A booking is confirmed when you receive our confirmation by email or WhatsApp. Estuary departure times depend on the tide and are confirmed by us.

Prices and payment

Prices are in US dollars, per person unless stated otherwise (sport fishing is priced per group). The sloth watching tour has a 13% surcharge when paid by card. Payments by SINPE Móvil are made in colones at the exchange rate of the day; we confirm the amount with you.

Cancellations

See our cancellation policy.

Safety and participation

• Follow your guide's instructions at all times. Life jackets are mandatory on boats and kayaks.
• Respect the age and weight limits of each tour. They exist for your safety and, on horseback, for the horses.
• Tell us about any medical condition, pregnancy or reduced mobility when you book, so we can advise you.
• Do not feed, call, touch or disturb wildlife.
• The guide may stop or change a tour if conditions are unsafe.

Wildlife

Animals are wild and sightings are never guaranteed.

Day trips

Some day trips include activities run by partners at their own facilities. Their safety rules also apply.

Applicable law

These terms are governed by the laws of Costa Rica.